The project is a unique and powerful CRM system which has both a flexible workflow engine and ability to work under high load and with big amounts of data. The system covers complete cycle of E-commerce products - order processing, documents generation, banks integration, reminders, a lot of 3rd party system connections and more.
We had an ambitious task of creating a CRM system for different types of E-commerce products and offers. System was designed to have a wizard which allows to setup workflow for each product. But nobody knows which workflow will be used.
Andrew Parker, Project Manager
The main challenge was that the customer did not understand fully how this system should look like. Iteora team made a deep research and preliminary work with customer trying to define requirements and goals, but always something was missed. System should support workflows and customers lifecycle for at least 20 completely different products.
And as a secondary goal the system should be very flexible and modular. It should allow to make easy connections with any 3rd party software and should have a lot of additional services like PDF generation, OCR, Invoicing, SEPA and so on.
Globalpayments is a Dutch company which is focused on online and e-commerce business on different markets. Company offers dozens of products.
After long R&D sessions together with the customer and attempts to build a documentation with defined goals and requirements we decided to change our approach to this project the customer. At first the customer always missed important details and didn’t have all the required information. Then we decided to build a project with the fully customizable and flexible workflow wizard.
Thanks to this system the customer can run new products very fast. The workflow wizard system allows to define all the required steps in business workflow for the product in visual way, setup reminders, notifications and invoices.
Core modular structure of the system allows us to build new modules very fast and cheap for the customer. The CRM system is under Iteora team support more than 2 years and for this time a lot of modules were developed and deployed: OCR, External storages for files, PDF generation, Invoicing, SEPA, 15 banks connection, barcode’s generation, barcode android scanner and more.
System has been working stable and fast for more than 2 years already and it has served several hundreds of thousands of users.
Unique solution on the market which allows to build business processes and product logic just via web UI.
Flexible modular architecture allows us to add new modules to the system very fast and cheap for the customer.